Got questions?
Is it possible to select the frequency and quantity of coffee and tea delivered to my office?
Certainly. Talk to our curators, let us know your demand on coffee & tea, including any specific flavours you desire. Trust us to handle the rest with care.
Is it possible to pause or cancel the subscription at any time?
Absolutely. Our subscription plan is commitment-free, allowing you to pause or cancel whenever you wish. We guarantee the selection of items is meticulously chosen, expertly curated for your flavour, freshly prepared, and delivered straight to your doorstep. Once you begin, you'll find it hard to stop. We firmly believe we stand unparalleled in our field.
Is it possible to change the delivered item at any time?
Yes. Our dedicated team is always at the ready to assist you, making adjustments to your preferences and ensuring that your satisfaction is not just met, but exceeded.
Is it possible to customised gift for special event for clients/staff?
Of course, we've got your back. We know a perfectly brewed cup of java or a soothing sip of tea is the secret ingredient to creating a cozy and welcoming vibe for your special moments. Chat with us at cs@wesip.co.
When should I order?
To guarantee the product's peak freshness, we begin preparation immediately after your order is placed. The process from placing your order to dispatch typically spans 5 business days. Following shipment, delivery to your location will take between 1 to 5 days, varying based on your country. By placing your order on Monday, you stand a better chance of getting your delivery next Monday.
How should I store my coffee and tea?
To preserve the flavor and freshness of your coffee and tea, it's advisable to store them in a location that avoids extreme temperatures and high humidity.
Hey Wesip! I'm loving the vibe of your platform! Mind if I share a product with you?
We're delighted to receive your share. Discovering a quality product feels like a fortunate encounter, and we're eager to network with enthusiastic producers. Kindly forward the details of these producers to cs@wesip.co. Additionally, if feasible, dispatch a sample to us following our guidelines.
Is it possible to get my coffee pre-ground?
Absolutely and free of charge. We're thrilled to save you time. If you need pre-ground coffee, just let us know, and we'll handle the rest for you.
Concerned about returns
If you experience any issues with your coffee or tea, or if there are difficulties in receiving your delivery, contact us at cs@wesip.co within 7 days of your order being marked as “Delivered”. Given that coffee and tea are perishable goods, we cannot accept returns. However, we are happy to help resolve any delivery issues related to missing, damaged, or stolen items.
If your item arrives damaged, please take a picture of both the exterior of the package and the damage inside. We need this information to communicate with our shipping partners, please ensure all claims are submitted within 7 days from the moment your order is labeled as“Delivered”.
Where do we ship to?
Australia, Aland Islands, Austria, Belgium, Bulgaria, Brazil, Canada, China, Czech Republic, Croatia, Denmark, Estonia, Faroe Islands, Finland, France, Greece, Germany, Greenland, Hong Kong, Hungary, Ireland, Iceland, India, Indonesia, Israel, Italy, Japan, Latvia, Lithuania, Macao, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Switzerland, Singapore, Slovakia, Slovenia, Spain, Sweden, South Korea, Taiwan, Thailand, Turkey, United Kingdom, United Arab Emirates, United States of America, Vietnam.
* International orders may incur customs duties, we will furnish a detailed breakdown of customs duties and shipping costs from our supplier at the checkout stage.